Accessibility at Waste Removal Kensington

Waste Removal Kensington is committed to providing an accessible and inclusive experience for all customers, visitors and residents in the Kensington area. We aim to make it easy for everyone to access information about our waste removal services, book collections and communicate with our team, regardless of technology, ability or circumstances.

This Accessibility Statement explains the steps we are taking to make our digital services and customer communications more accessible. It applies to our main website and the online information we provide about waste removal in Kensington.

Our Accessibility Commitment

We are working towards meeting the Web Content Accessibility Guidelines WCAG 2.1 Level AA as a minimum standard. These guidelines help ensure that digital content is perceivable, operable, understandable and robust for as many people as possible, including people with disabilities.

Our goal is to provide a consistent and predictable experience when accessing details about our waste removal services in Kensington, including information on bookings, service areas, recycling options and contact details.

Screen Reader Support

We design and develop our content with screen reader users in mind. Where possible, we:

Use clear and descriptive headings so screen reader users can understand the structure of each page and move quickly to the information they need about accessible waste removal in Kensington.

Write informative alternative text for important images, icons and buttons so their purpose is communicated even when images are not visible.

Ensure that important information is provided as text rather than only through images or visual effects.

Work to maintain logical reading order so that content makes sense when read aloud by screen readers.

Keyboard Navigation

Our website is being improved so that it can be navigated using only a keyboard. This is important for users who cannot use a mouse or other pointing device. We aim to:

Allow navigation through all interactive elements such as menus, forms and buttons using the Tab, Shift plus Tab and Enter keys.

Provide a clear visual focus state for interactive elements so that keyboard users can easily see where they are on the page.

Avoid keyboard traps so that users can move both forwards and backwards through the page content and leave any component when they choose.

Where forms are used for waste removal bookings in Kensington, we work to ensure that each field is labelled clearly and that error messages are announced in a way that can be understood using assistive technologies.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website content and design for issues that may affect users with disabilities. When we introduce new pages or features relating to waste removal in Kensington, we aim to design them with accessibility in mind from the start.

We are continuing to test our site with automated tools and manual checks and we will make further improvements as we identify problems or receive feedback from users.

Limitations and Known Issues

While we aim to achieve WCAG 2.1 AA compliance across our digital services, some content or older pages may not yet fully meet this standard. This may include certain visual components, documents or third party features that we cannot completely control.

We are working to resolve these issues and to provide accessible alternatives wherever possible, so that information about waste removal services in Kensington remains available to everyone.

Contact Us About Accessibility

We welcome feedback about the accessibility of our website and services. If you experience any difficulty accessing information about waste removal in Kensington, or if you need content in a different format, you can contact our team.

Please get in touch to:

Report accessibility barriers or technical problems.

Request information about our waste removal services in an alternative format such as large print, audio or plain language.

Ask questions or share suggestions on how we can improve accessibility.

Contact details for accessibility requests and feedback are available on our main contact page. When you contact us, please describe the issue you encountered and the page or service you were using. We will review your request and aim to respond as quickly as possible.

We are committed to improving accessibility and making our waste removal services in Kensington easier to use for everyone.