Waste Removal Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Kensington provides waste collection and associated services to residential and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. If you do not agree, you must not place a booking or allow our team to undertake any collection.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, business or organisation requesting waste removal services from Waste Removal Kensington.

1.2 Services means any waste removal, collection, loading, transportation, clearance, recycling or disposal work carried out by Waste Removal Kensington.

1.3 Waste means any items, materials, furniture, appliances, garden waste, construction waste or other refuse presented for removal as part of the Services, excluding Prohibited Waste as defined in these terms.

1.4 Prohibited Waste means hazardous, controlled or otherwise restricted materials that we are not licensed or willing to collect, such as asbestos, clinical waste, chemicals, solvents, pressurised containers and certain electrical or electronic items.

1.5 Site means the property, building, land or premises from which the Waste is to be collected or to which our vehicles or staff are granted access.

1.6 Contract means the agreement between Waste Removal Kensington and the Customer, incorporating these Terms and Conditions and any confirmed booking details.

2. Scope of Services

2.1 Waste Removal Kensington provides on-demand and scheduled waste collection services within the UK, including but not limited to household clearances, office clearances, garden waste removal, bulky item collection and general rubbish removal.

2.2 The exact scope of the Services for each job, including estimated volume, type of Waste, access arrangements, timing and price, will be confirmed during the booking process and re-confirmed on site prior to collection.

2.3 We reserve the right to refuse to provide Services where access is unsafe, the Waste differs materially from the description given at booking, Prohibited Waste is present, or where legal or regulatory restrictions prevent collection.

3. Booking Process

3.1 Bookings may be made by telephone, email or online enquiry, as made available by Waste Removal Kensington from time to time.

3.2 When placing a booking request, the Customer must provide accurate information, including:

(a) Full contact details and a valid telephone number.

(b) The Site address and any access restrictions.

(c) A clear description of the Waste, including type, estimated volume or weight and any large or awkward items.

(d) Preferred date and time window for collection.

3.3 Any price or time estimate provided prior to arrival at the Site is indicative only and is not binding. Final confirmation of the price, volume and feasibility of the job will be made by our team on arrival at the Site.

3.4 A Contract is formed only when we confirm your booking and you accept the quoted price and terms, orally or in writing, and we allocate resources to undertake the job.

3.5 The Customer warrants that they are the owner of the Waste or have full authority from the owner to arrange for its removal and disposal.

4. Access and Customer Obligations

4.1 The Customer must ensure safe, reasonable access to the Waste at the agreed time. This includes arranging any necessary parking permissions, entry codes, keys or permits required for our vehicles and staff.

4.2 The Customer must ensure that the Waste is accessible and not obstructed by locked gates, parked vehicles or other obstacles. Waiting time or aborted visits arising from access issues may be chargeable.

4.3 The Customer must inform us of any risks or hazards at the Site, including unstable structures, dangerous surfaces, sharps, or the presence of substances that may pose a health and safety risk.

4.4 We may refuse to handle Waste if, in our reasonable opinion, to do so would pose a risk to health, safety or property. In such cases we may charge for any time and costs already incurred.

5. Pricing and Payments

5.1 Our charges are generally based on the volume and type of Waste removed, level of labour required, access conditions and any additional services agreed, such as dismantling or heavy lifting.

5.2 Prior to commencing the job, our team will confirm the price based on the actual Waste and conditions at the Site. If the Customer does not agree to the confirmed price, we will not proceed and may charge a call-out or assessment fee where notified in advance.

5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services, and must be made by an accepted payment method as notified by us from time to time.

5.4 For business Customers with approved accounts, payment terms will be as stated on the invoice. If no terms are stated, payment must be made within 14 days of the invoice date.

5.5 We reserve the right to charge interest on overdue sums at the statutory rate permitted under UK law, as well as reasonable debt recovery costs.

5.6 All prices are quoted exclusive of VAT unless otherwise stated. Where VAT applies, it will be added at the prevailing rate.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving us notice by telephone or email.

6.2 If the Customer cancels more than 24 hours before the scheduled arrival time, no cancellation fee will normally be charged.

6.3 If the Customer cancels within 24 hours of the scheduled arrival time, we reserve the right to charge a reasonable cancellation fee to cover allocated resources and administrative costs.

6.4 If our team attends the Site at the arranged time and is unable to complete the collection due to access issues, inaccurate information, absence of an authorised person where required, or refusal of the confirmed price, an aborted visit fee may be charged.

6.5 We may cancel or reschedule the Services due to adverse weather, vehicle breakdown, staff illness, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will seek to provide a new appointment as soon as reasonably possible.

7. Waste Classification and Prohibited Items

7.1 The Customer is responsible for accurately describing the Waste and for segregating, where required, any materials that cannot be collected with general waste.

7.2 We do not normally collect the following Prohibited Waste:

(a) Asbestos, or materials containing asbestos.

(b) Clinical or medical waste, syringes or biological materials.

(c) Industrial chemicals, oils, solvents, paints or fuel.

(d) Gas bottles, pressurised cylinders or explosive materials.

(e) Radioactive substances.

(f) Any other items that we reasonably consider unsuitable, unsafe or outside our licensing.

7.3 If Prohibited Waste is discovered among the Waste, we may refuse to collect it, leave it on Site, or arrange specialist handling at an additional charge, subject to agreement with the Customer.

7.4 Where regulations require separate disposal or recycling of certain items, we may adjust our charges accordingly and the Customer agrees that such items will be managed in accordance with applicable waste regulations.

8. Waste Handling and Environmental Compliance

8.1 Waste Removal Kensington operates in accordance with relevant UK waste management legislation and guidance, including duty of care requirements, carrier licensing and disposal obligations.

8.2 We will only transport Waste to licensed facilities or approved partners and will follow applicable rules on recycling, reuse and safe disposal.

8.3 Where required, we may issue a waste transfer note or other documentation, and the Customer agrees to provide accurate information necessary for such documentation.

8.4 Once the Waste has been loaded onto our vehicle and full payment has been made or agreed, title to the Waste transfers to Waste Removal Kensington, except where otherwise stated by law.

9. Customer Property and Preparation

9.1 The Customer is responsible for ensuring that only items intended for removal are presented as Waste. Our team may, acting reasonably, remove items that appear to be Waste, and we cannot accept liability if items are disposed of that the Customer wished to retain where this was not clearly communicated.

9.2 The Customer should remove personal belongings, confidential documents and valuables from areas where we will be working. We cannot be held responsible for loss of such items that are left among the Waste or in the immediate clearance area.

9.3 The Customer must ensure that floors, walls and fixtures are suitably protected if there is a risk of damage during the loading of heavy or bulky items. Our team will take reasonable care but cannot guarantee that all surfaces will remain unmarked.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

10.2 Subject to clause 10.1, Waste Removal Kensington will not be liable for:

(a) Loss of profits, business, revenue, goodwill or data.

(b) Indirect, consequential or special losses.

(c) Loss arising from the Customer's failure to comply with these Terms and Conditions.

10.3 Subject to clause 10.1, our total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific job giving rise to the claim.

10.4 We will not be liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, traffic incidents, accidents, breakdowns, strikes, legal restrictions or acts of third parties.

10.5 The Customer shall be responsible for any damage to our vehicles or equipment, or for injury to our staff, caused by the Customer's negligence, wilful misconduct or unsafe Site conditions.

11. Complaints and Disputes

11.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing full details of the issue and any supporting information.

11.2 We will investigate complaints in good faith and seek to respond within a reasonable time. Where appropriate, we may offer to rectify issues, provide a partial refund or propose another form of resolution.

11.3 Raising a complaint does not entitle the Customer to withhold payment for services properly provided, unless agreed in writing by Waste Removal Kensington.

12. Data Protection and Privacy

12.1 We collect and process personal data necessary to arrange and deliver our waste collection services, including contact details, Site addresses and payment information.

12.2 We will handle such data in accordance with applicable UK data protection laws, using it only for legitimate business purposes such as managing bookings, providing services, handling payments and meeting legal obligations.

12.3 We may retain records of jobs carried out, including waste transfer details, for regulatory and accounting purposes for the periods required by law.

13. Variations to Terms

13.1 Waste Removal Kensington may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.

13.2 Updated terms may be published on our website or otherwise made available on request. Continued use of our services following any changes constitutes acceptance of the updated terms.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Entire Agreement

16.1 These Terms and Conditions, together with the confirmed booking details, constitute the entire agreement between Waste Removal Kensington and the Customer in relation to the Services and supersede any prior discussions, correspondence or agreements.

16.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.

By proceeding with a booking or allowing our team to begin work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.